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Shipping Policy

Last updated: August 8th, 2026

Thank you for shopping with Core Warehouse Solutions. Below, you will find our guidelines regarding shipping methods, timelines, and costs.

At Core Warehouse Solutions, we specialise in supplying bulky and heavy warehouse and materials handling equipment. We offer a flat rate to metropolitan locations in Australia, but rural, regional, remote, or long-distance interstate deliveries may incur additional charges due to the size and weight of our products. Any additional charges will be quoted to you and confirmed before your order is processed.

Please review this policy to understand how your order will be shipped and what you can expect after placing an order.

1. Domestic Shipping - Australia Only

  • Coverage: We ship Australia-wide only. International shipping is not available.

  • Shipping Costs: A flat rate of $149 per order applies to standard metropolitan deliveries, charged at checkout. "Metro" refers to capital city metropolitan areas.

  • What the flat rate covers: The $149 flat rate covers kerbside / dock-to-dock delivery only. It does not include tailgate (hydraulic lift) unloading, hand-unloading, timed or booked delivery windows, two-person delivery, or other special handling.

  • Tailgate and special handling: Where your site has no forklift or loading dock, tailgate or other unloading services may be required. These are at the customer's expense and will be quoted and confirmed with you before your order is processed.

  • Rural, regional, and remote deliveries: These may incur additional freight charges due to size and weight, and will be quoted on a case-by-case basis before dispatch. Customers should notify us of their delivery location prior to ordering so any additional charges can be confirmed.

  • Interstate long-haul: Some products ship from a single interstate warehouse. Where the delivery destination is a long distance from that dispatch point (for example, a NSW-based product shipped to WA, NT, or remote areas), freight may exceed the $149 flat rate. In these cases we will contact you with a freight quote for your written approval before processing your order. If you do not wish to proceed, your order will be cancelled and fully refunded.

  • Shipping costs are non-refundable once freight has been booked.

2. Delivery Options

  • Direct Delivery: Orders can be delivered directly to your nominated address.

  • Depot Collection: In some cases, depot collection may be available to help reduce freight costs. Contact us to check availability for your area.

  • Site Requirements: Some products may require a forklift or appropriate unloading equipment at the delivery point. Please advise us of your site conditions when placing your order. This must be confirmed before the order is processed for delivery.

  • Freight Quotes: If your order requires a custom freight quote (tailgate, rural / remote, or interstate long-haul), we will email you the additional cost for approval. No additional charge will be applied without your prior consent, and your order will not be dispatched until the quote is accepted. If you choose not to proceed, your order will be cancelled and fully refunded.

3. Freight Partners

  • We work with a network of trusted Australian freight carriers suited to heavy and bulky equipment.

  • The carrier used will depend on your location, the product, and the supplier's dispatch point.

  • Estimated delivery timeframes will be provided once your order is confirmed.

4. Processing and Handling

  • Orders are typically processed within 2 business days of payment confirmation.

  • Once your shipping method is confirmed, we will provide you with freight booking and tracking details.

  • Customer Support: For order status enquiries, contact us at sales@corewarehousesolutions.com.au or on 1300 053 165 with your order number.

5. Address & Contact Information

  • Accurate Information: Please ensure your delivery address and site contact details are correct at the time of order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

  • Change Requests: If you need to update your address after ordering, contact us immediately before freight is booked. Once a freight booking is made, changes may not be possible.

6. Damaged or Lost Shipments

  • Damage on Arrival: If your item arrives damaged, please take photos and contact us within 24 hours of delivery. We will work with you and the carrier to resolve the issue.

  • Lost Freight: If your shipment is lost in transit, notify us immediately and we will open an inquiry with the carrier on your behalf.

7. Policy Updates

We may update or modify this Shipping Policy at any time to reflect changes in our operations or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated "Last Updated" date.

Contact Us

Email: sales@corewarehousesolutions.com.au Phone: 1300 053 165 Hours: Monday–Friday, 8:30am–7:00pm AEST

Core Warehouse Solutions ABN: 94 637 787 724 Principal place of business: 11 Clowes Street, Mickleham VIC 3064

Thank you for choosing Core Warehouse Solutions! We appreciate your business and strive to provide a seamless shipping experience.