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Returns and Refund Policy

Last updated: July 4th, 2026

Thank you for shopping with Core Warehouse Solutions. We appreciate your business and want to ensure you have a positive experience.

Below is our Return Policy, detailing eligibility, timeframes, and other important information. Please read it carefully before initiating a return.

We offer returns for eligible requests for up to 30 days after your purchase.

1. Change of mind Returns

  • Timeframe: You may return any unopened, unused, unassembled item in its original packaging within 30 days of receiving the item.

  • No restocking fee

  • A valid proof of purchase (order number, receipt, or confirmation email) is required.

  • Return shipping costs are the responsibility of the customer. Given the size and weight of our products, we recommend obtaining a freight quote before proceeding, and using a trackable shipping service to ensure safe delivery.

  • Shipping costs are non-refundable.

  • Certain types of products may not be returnable under this policy (for example, custom or special-order items, or products specified by the supplier). Please contact our Customer Service team for clarification.

Return Procedure

  1. Email sales@corewarehousesolutions.com.au or call 1300 053 165 with your order number and details of the item you wish to return.

  2. Ship the item back in secure, original packaging, including any accessories or documentation. We recommend a trackable shipping service to confirm delivery.

  3. Once received, our team will inspect the item. If it meets the requirements, your refund will be processed via your original payment method, or issued as store credit at your preference.

  4. Refunds generally appear in your account within 5–7 business days after processing.

Important: If the above requirements are not satisfied, Core Warehouse Solutions reserves the right to decline a refund for Change of Mind returns.


2. Damaged or Defective Items

  • If your product arrives damaged or is found to be faulty on delivery or first use, please contact us within 24 hours of delivery at sales@corewarehousesolutions.com.au or on 1300 053 165.

  • We may request photos or videos of the issue, including packaging damage, to help assess your claim.

  • Depending on the situation, we will arrange a replacement, repair, refund, or warranty claim in line with supplier/manufacturer policy.

3. Non-returnable Items

  • Items that have been used, operated, or assembled.

  • Items damaged through misuse, overloading beyond rated capacity, or failure to follow the manufacturer's instructions.

  • Custom or special-order items ordered specifically for a customer.

  • Items returned outside the 30-day timeframe stated in this policy.

Please check the product listing or contact Customer Service if you have any questions about a specific product's eligibility before placing your order.

4. Australian Consumer Law

  • Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Where a product has a major fault, you are entitled to a replacement or refund, and for a minor fault, we will repair the product within a reasonable time.

5. Policy Updates

We may update or modify this Return Policy at any time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date.


Contact Us

Email: sales@corewarehousesolutions.com.au
Phone: 1300 053 165
Hours: Monday–Friday, 8:30am–7:00pm AEST

Core Warehouse Solutions
ABN: 94 637 787 724
Principal place of business: 11 Clowes Street, Mickleham VIC 3064

 

Thank you for choosing Core Warehouse Solutions. We value your satisfaction and appreciate your cooperation with our Return Policy.