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Returns and Refund Policy

Last updated: June 3, 2026

Thank you for shopping with Core Warehouse Solutions. We appreciate your business and want to ensure you have a positive experience.

Below is our Return Policy, detailing eligibility, timeframes, and other important information. Please read it carefully before initiating a return.

We offer returns for eligible requests for up to 14 days after your purchase.

1. Eligibility for Returns

  • Timeframe: You must contact us within 14 days of receiving your order to request a return.

  • Condition: Items must be unused, unassembled, undamaged, and in their original packaging.

  • Proof of Purchase: A valid proof of purchase (order number, receipt, or confirmation email) is required.

  • Return Freight: The customer is responsible for arranging and covering all return freight costs. For large equipment such as pallet jacks and stackers, freight costs can be substantial - we recommend obtaining a quote before proceeding.

  • Restocking Fee: A restocking fee of 15% of the original purchase price applies to all eligible returns, except for items confirmed as faulty or damaged on arrival.

  • Refund: Once the item is received and inspected, a refund less the restocking fee (if applicable) will be issued to your original payment method. Please allow 5–7 business days for the refund to appear on your statement.

2. Return Shipping

  • Responsibility: The customer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service to ensure timely and verifiable delivery.

  • Shipping Label: If you are unsure how to ship your item back, please contact our Customer Service for guidance on packaging and labeling.

3. Refunds and Store Credit

  • Full Refund or Store Credit: Eligible returns may receive either a full refund or store credit, at your preference.

  • Method of Refund: Refunds will be issued to the original form of payment. Once processed, please allow 5–7 business days for the refund to appear on your payment statement.

  • Store Credit: If you choose store credit, we will issue you a code or credit in your account that you can apply to future purchases.

4. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, operated, or assembled.

  • Items damaged through misuse, overloading beyond rated capacity, or failure to follow the manufacturer’s instructions.

  • Custom or special-order items ordered specifically for a customer.

  • Items returned outside the applicable timeframes stated in this policy.

Please check the product listing or contact Customer Service if you have any questions about a specific product’s eligibility before placing your order.

5. Return Process

  1. Initiate a Return: Contact our Customer Service at sales@corewarehousesolutions.com.au or on 1300 053 165 within 14 days of purchase. Provide your order number and the reason for return.

  2. Ship Your Item: Package the item securely in its original packaging (if possible) and include any accessories or documentation. Use a trackable shipping service and note the return address provided by our Customer Service team.

  3. Inspection & Processing: Upon receiving your return, we will inspect the item(s) to confirm they are in as new condition. Once approved, we will process your refund or issue store credit as requested.

  4. Confirmation: You will receive a confirmation email once your return has been processed. Refunds typically appear within 5–7 business days on your statement, depending on your bank or card issuer.

6. Damaged or Defective Items

If your product arrives damaged or is found to be faulty on delivery or first use:

  • Contact Us: Email or call our Customer Service team within 14 days of delivery to report the issue.

  • Evidence: We will request photos or videos of the damage or defect. Please take as many photos as necessary to clearly demonstrate the issue, including packaging damage.

  • Resolution: We will work with you to promptly replace, refund, or provide store credit for damaged or defective items, in line with our policy and product availability.

  • Return Freight: Core Warehouse Solutions will cover or reimburse return freight costs for confirmed faulty or damaged items.

  • Defective Items: All products are covered by a manufacturer’s warranty. In the case of a manufacturing defect, we will arrange a warranty claim and organise either a replacement product or replacement part where the item is serviceable.

7. Policy Updates

We may update or modify this Return Policy at any time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance initiating a return, please contact:

  • Email: sales@corewarehousesolutions.com.au

  • Phone: 1300 053 165

  • Address: 470 St Kilda Road, Ground Floor, Melbourne VIC 3004

Thank you for choosing Core Warehouse Solutions. We value your satisfaction and appreciate your cooperation with our Return Policy.